Issue: January 3, 2008

 
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Articles:


Win One for the Gipper - Maybe I Was Wrong by Jerry Hocutt

 

When asked how he was able to motivate his players and staff at every program he led, legendary football coach Lou Holtz revealed his secret. “If I can’t motivate them, I fire them!”

Truth in humor. Holtz knows the cure for people who don’t want to be motivated.

How many times have you – or your management – complained that after attending a motivational seminar, “All our people are charged up and gung-ho. At least for a couple of days; and then we’re right back where we started.”

I guess that’s why I’ve never been a big fan of motivational seminars. I prefer to teach and attend seminars that give me skills and techniques I can use whether I’m motivated or not. But maybe I need to rethink that.

Sports is real life at play. Earlier in the year, tiny Appalachian State upset the #2 nationally ranked powerhouse University of Michigan in their own house. The Mountaineers didn’t beat the Wolverines because they were stronger, faster, or more talented. They set the Ann Arbor group back on their heels because they were more motivated.

Friday after Thanksgiving, the unranked Razorbacks of Arkansas upset the #1 team in the nation, the LSU Tigers. Both teams were highly motivated. LSU because their national title hopes were riding on a win. Getting that national championship ring has been their goal since they started those long, hot, muggy Baton Rouge workouts this summer.

Arkansas was motivated because they wanted to beat the #1 team in the land. They were motivated because they were playing in front of the Louisiana fans. They were angry at Tigers coach Les Miles for continually demeaning them as the team from Ar-Kansas. To the Arkansas players that was like someone purposely mispronouncing your name because they think it’s funny to do so and they don’t care if they humiliate you. Maybe Miles forgot which team he was supposed to be motivating.

Both teams highly motivated. Both teams playing with passion. Both teams playing three overtimes. But only one would win. Motivation doesn’t guarantee you’ll win. Only that you’ll give 100% all the way. Motivation gives you the stamina to hang in when things get desperate. Motivation gives you belief you can find a way. Motivation gives you hope.

Don’t start your day without it

Without motivation, you don’t make the calls you need to make. You don’t acquire the knowledge you need to negotiate better. You don’t attend the seminar that could make a difference.

You need motivation whether you’re winning or losing, whether you’re starting or finishing. You need motivation to crawl out of bed in the morning. Motivation to exercise. Motivation to diet.

Motivation is to success what gasoline is to a car. It gets you started and keeps you going. You’ve got to keep both in your tank for the long journey. When you’re out of either you will sputter, stall, and stop.

If management thinks that sending their people to a motivational seminar is a waste of time, they may be right. It could be they’re trying to outsource their responsibility. They send the troops out for a three hour program and want them to come back all fired up and ready to set new records. The problem is they’re coming back to the same environment that hasn’t changed. An environment running on fumes.

If a company has policies, practices, and management that de-motivates their staff, they shouldn’t think that a three hour program by an outsider will change anything. Members from a Fortune 100 company attended one of my public seminars in Denver. After the program several managers approached me and asked if I would come and do my program for their upper management team in order to get them to change their culture in how they treated their employees.

I politely declined the offer explaining that a few hours of my presentation would do nothing that would change their company’s philosophy and treatment of their employees. That was like the captain of the Titanic asking if I’d like to take control of the wheel now that the ship had come to a glacial stop.

No, the reason motivational seminars don’t work for a company is because it’s the management’s responsibility to motivate, to keep the tank full. The motivational seminar is just a tune-up to make the team run better, to get the best possible mpg.

People want hope

Lou Holtz didn’t send his teams to motivational seminars to get them charged up for the game. Lou Holtz was the motivator. He was a living, breathing, fireball of motivation. He had to motivate them all week to work through their pains, busted plays, and miserable weather conditions. He had to motivate them on game day. Motivate them at half-time when they were falling behind. Or motivate them to not let up even if they were crushing their opponents.

Lou Holtz was the inspiration. He lived his philosophy. He won. He lost. He won again. Holtz was the punch line in comedian Nick Griffin’s lament: “I’m 40. I don’t want a drink that gives me more energy. I want a drink that gives me hope.” Holtz is hope. Hope motivates.

Motivation inspires the weak to be strong. The slow to keep pace with the fast. The less talented to find a way. Motivation is belief in yourself and in others.

But don’t wait for your company to motivate you

Motivation really comes down to motivating ourselves and not counting on someone else to do it for us. Our self-talk and our thoughts either keep us moving forward or stop us in our tracks. We’ve got to be self-motivated. It’s not an option. It’s a requirement.

Unfortunately, we’re better at de-motivating ourselves rather than picking ourselves up. “What was I thinking? That was stupid.” “I can’t do it. I’m not smart enough.” There’s no way I can do something like that. I’ve never done anything like that in my life.”

Don’t be your own worst enemy. Become a self-motivator. Encourage yourself like you encourage your child. “C’mon. You can do it!” “Don’t get down on yourself. I’m proud of you. You’ll do better next time.” “Take the risk. If you fail, get up and try it again. I’m behind you all the way.”

2-4-6-8...

We need to be our own cheerleaders. We need to encourage ourselves to get through hard times. Imagine how tough it was for Thomas Edison to keep his motivation up after failing 10,000 times with the light bulb. Imagine author J.K. Rowling having to motivate herself to write after going on food stamps. Imagine wounded warriors having to motivate themselves to push through the pain to rehabilitate their injuries.

Be your own coach. Be your own inspiration. Motivate yourself to get whatever it is you want. Motivate yourself to make that one more call, ask that one more question, or meet that one more person. Keep the faith that something will happen. Believe things will work out. Know that you can handle whatever comes next.

I was wrong. I never gave motivation its just dues. Motivation can’t be seen – or touched. It’s invisible. But it’s there. And it’s there to encourage us to do better.

Motivation. Nothing gets done without it.

About The Author:

© 2008 Jerry Hocutt. Get affordable ($25!) sales training at www.SalesWebinarsOnDemand.com. Webinars include Straight Talk If You’re New to Sales: Good Advice I Wish I Had Earlier in My Career and the Cold Calling for Cowards® trilogy.




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The Sales Person’s Kryptonite By Lee B. Salz

 


RFPs can leave you feeling powerless. Before you decide to respond to your next RFP, read this article. You can regain the power!


Superman, as strong he is, is paralyzed by kryptonite. It brings him to his knees despite his superhuman strength. Sales people have their own kryptonite called RFPs, the dreaded Request for Proposal. An RFP process doesn’t have to be kryptonite. Superman has no choice but to fight this nemesis to survive. Sales people have choices.

For one, there is no law that says you have to respond to every RFP that crosses your desk. You have the right to say no. Some of you are now thinking that I’m insane, but it’s true. Let me turn the tables on you for a moment. The definition of insanity is repeating the same thing over and over again and expecting a different result. If you aren’t the low price provider and you have no relationship with the prospect, how can you possibly win the business? You can’t and won’t. Therefore, sending in countless RFP responses under these conditions will yield nothing but losses. So, who’s crazy now?

Sure, when the pipeline isn’t as full as it should be, it is a natural reflex to want to pursue every RFP you can get your hands on. Yet, filling out an RFP is work. It also has a cost to both you and your company. While you are working on an RFP which you have little chance of winning, you aren’t prospecting for business that has a much higher chance of award. Look, we all get the same number of hours in our day. What you elect to do with yours determines whether or not you are successful in sales.

A couple of things you should know about RFPs. First is that there is a disconnect between Procurement and their customers (called users). Often times, Procurement authors the RFP and establishes the measurement criteria for evaluating the submissions. However, when you speak to the actual user, they say that the criteria developed by Procurement is inconsistent with their needs. Thus, a supplier is selected for a user based on flawed criteria.

Another thing you should know is that an RFP is not necessarily a commitment to make a change in provider. Some companies require that they source the business every x amount of time. Ever wonder how that RFP got in your inbox? Procurement will surf the web and pick a handful of providers to whom they will send the RFP and off it goes. It helps to know that Procurement folks are measured on their ability to reduce cost to the company. Just like a sales person’s scorecard is based on achievement of their sales quota, Procurement’s quota is based on cost reduction. The RFP that arrived in your inbox could very well be their attempt to put the squeeze on the current provider so they can show a 10% savings. Don’t kid yourself. This happens a lot!

One final thing you should know about RFPs is that they are sometimes used as a manager tactic. For example, some people are too nice to tell you “no,” so they hide behind the statement that their company only buys through the RFP process. Don’t buy that for a second. No company exclusively buys this way. Even the Federal Government, who is the most formal buyer, does not limit their purchasing to this means. Sales people, present company included, sell products and services to the Feds without an RFP being issued. It can be done!

There is also a safety net for managers when they buy through RFPs as multiple people are involved in the selection process. If the supplier fails to perform, the finger can’t just be pointed at one person. During your needs analysis discussions, you can often get a feel for who really wants the RFP, the company or the person with whom you are meeting. Don’t underestimate the fear of blame. Many managers try to stay off the radar screen so they don’t want to create risk for themselves.

Dealing with an RFP where you have a relationship with the prospect is the subject of a future article. Keeping us focused on the blind ones, as I said before, you have choices. You could just respond to every RFP. Or, you could just chuck it in the trash. Care for a third option? What if you called the Procurement person and had a conversation that sounded like this,

“Hi, I’m Lee Salz with XYZ Services. I just received your RFP in the mail and wanted to ask you a few questions so I can determine if it makes sense for us to respond. As you can imagine, we receive many RFPs and are very selective when determining to which we will respond.”

With that said, one of a few things can happen. She could give you permission to ask your questions. Or she could say, “Fill out the RFP, or not. It’s up to you.” My vote is to decline any RFP where the Procurement person won’t allow you to ask questions of them. How can you have a fighting chance to win if they won’t speak with you?

With permission granted to ask questions, what is it you need to know to decide if it makes sense to participate in this process?

1. How did they get your name for inclusion in this process?
2. Why is this RFP out now?
3. Have they definitively decided to change providers?
4. What criteria will be used to score the RFPs?
5. What are the steps of the process after the RFP is submitted?

Sure, there are a ton of other questions you could ask, but this information will best help you to determine if you have a chance at winning this account. The rule of thumb is that the less information Procurement shares, the lower the chance you have of winning.

Yes, walking away from the mega-deal is hard and painful. But is this deal real or simply a mirage? Watch any Superman movie and you will see that he overcomes his kryptonite peril. Will you overcome yours?

Lee B. Salz is President of Sales Dodo, LLC and author of “Soar Despite Your Dodo Sales Manager.” He specializes in helping companies and their sales organizations adapt and thrive in the ever-changing world of business. Lee is available for keynote speaking, business consulting, and sales training. He can be reached via email at lsalz@salesdodo.com, his website at www.salesdodo.com or by phone at 763.416.4321. Visit the new SalesDodo.com.

 

 

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