One of the most overlooked aspects of an organization that must be addressed to fix, build or stretch it is the workplace environment. Managers work within their environment all day but do little to work on it. And that's a travesty because environment dictates behavior and behavior dictates results. Thus, if a leader wants better outcomes from his employees, he must first focus on enhancing the environment in which that behavior is found. To fully appreciate the relation between environment and behavior, you need only to look around to see it in action. Think about it: when you go to church, you find people behaving a certain way. Why? It's a result of the environment they're in. When you go to a library, a nightclub or a ball game you witness the same relational principle at work. The identical cause and effect connection is evinced in your workplace environment. How your people behave on a day-to-day basis is a direct result of the culture you have created. If people are motivated, energized and passionate about what they do, the environment gets much of the credit—as do the leaders who created it. On the other hand, if people drag their feet, go through the motions and produce the bare minimum possible, the environment shares much of the blame—as do the leaders who are presiding over it.

One of the most debilitating workplace environments is a culture of entitlement. Many businesses today find themselves entrenched in this mire and don't know how it happened or how to get out. I will outline a brief history of how entitlement reared its ugly head in society and business, identify symptoms of this culture, present the opposite culture—a culture of merit—and coach you on how to move your environment from entitlement to merit so you can weed out entitlement and abolish corporate welfare in your organization.

Following is a dozen symptoms found in an entitlement culture. At this week's meeting discuss the following traits of entitlement and merit and determine which best describes your environment and how you can improve. Under the same roof you may have one department thriving within a culture of merit while another lies covered in the stench of entitlement.

Twelve Symptoms of a Culture of Entitlement

1.  Promotions are given to people and people remain in jobs based on tenure, not because they are the best person for the job.

2.  Christmas bonuses are given out because its Christmas time, not because people earned them.

3.  End-of-the-year raises are doled out because it's the end of the year and not because people went the second mile.

4.  Managers hold sugarcoated, politically correct employee reviews and evaluations rather than tell people they're failing.

5.  Managers set no-brainer performance standards designed to make people feel safe and comfortable rather than stretch them.

6.  Managers spend equal amounts of time, energy and resources on employees evenly across the board rather than pouring resources into the top performers who have earned it based on past results.

7.  Managers would rather be well liked and popular than confront poor performers and hold others accountable.

8.  Overall, employees focus more on what they are owed than what they owe the company or their co-workers. Many have retired on the job.

9.  People have an expectancy that more and more should be done for them and whatever is done is never enough.

10.  Yesterday's heroes—who have stopped performing—continually borrow credibility from past accomplishments and try to cash royalty checks from who they were and what they did long ago.

11.  Employees have a quota mentality where they believe someone should or shouldn't get a job or opportunity because of race or gender rather than results.

12.  Pressure to perform has been supplanted by pressure to conform.

Do any of these symptoms sound familiar? If they do, you're not alone. In fact, they are pervasive throughout U.S workplaces.

Nine Traits of a Culture of Merit

1. A merit culture mandates that the strongest people in your workplace must be fully supported and leveraged and the weak links weeded out.
2. A culture of merit distributes recognition, rewards and opportunities based on what people earn and deserve, not equally across the board.
3. A culture of merit holds people accountable and says that if you can't meet minimum performance standards that you lose your job because in a merit culture leaders are not afraid to fire those who can't cut it.
4. A culture of merit does not allow tenure, experience or credentials to substitute for getting the job done.
5. A culture of merit doesn't blindly accept or tolerate one for what he or she is, but creates an environment hostile to mediocrity and presents a positive peer pressure to perform. People worry more about letting their teammates down than letting the boss down.
6. In a merit culture people want to be held accountable, to be told how they're doing. Living in a gray area de-motivates them.
7. A merit culture welcomes the championing of heroes and the punishment of slackers.
8. In a culture of merit, termination is not a bad word and everyone understands that when an employee is forced to leave the company it is not for personal reasons or to explore other options; it's because they flat out didn't get the job done.
9. In a merit culture everyone comes to work to prove themselves over again every day. No one merely goes through paces or budgets their efforts.

If you have a culture infected by entitlement, or perhaps a relatively healthy culture with an entitled employee or two, here are steps to move the culture or the individual from entitlement to merit.

1. Clearly re-define the performance expectations and deadlines for the department and/or each individual. Redefining expectations creates focus and a benchmark for accountability.
2. Maintain pressure to perform. There are three components to pressure to perform: Clear and high expectations, fast and consistent feedback on performance and accountability for results.
3. Stick to your guns. You must maintain pressure to perform long enough for them to know the “good old days” are over. If you back off the new expectations, entitlement will be rooted more deeply than before and nearly impossible to get rid of without replacing the people you've conditioned for entitlement.

While I don't believe in or advocate shortcuts in general, there is a significant shortcut to changing a culture: change the leader. Try to change their attitudes and behaviors first. If that doesn't work, you have the option of physically changing them. Either way, nothing changes a culture like changing the person responsible for it.

About The Author: Peak performance author, columnist, trainer, speaker and radio show host for sales, management and leadership, Dave Anderson walks the talk as a leader. He has led some of the most successful retail automotive dealership in the country—the most recent dealer group he led had over $300,000,000 in annual sales—and now gives 150 presentations, workshops and speeches annually on sales and leadership development around the globe.

Dave is author of over 50 training programs on sales, management and leadership including the books, Selling Above The Crowd: 365 Strategies For Sales Excellence and No Nonsense Leadership: Real World Strategies To Maximize Personal & Corporate Potential. Dave authors a monthly leadership column for Dealer magazine, publishes a monthly leadership newsletter and hosts the weekly radio talk show, Dave Anderson’s Learn To Lead Hour. His books, cassettes, videos, newsletter, column, web articles and live presentations pull no punches and provide real world strategies for peak performance in business and in life.

Dave is a member of the National Speaker’s Association and is a featured speaker at conventions worldwide.

Dave is president of the Dave Anderson’s Learn To Lead and LearnToLead.com, a cutting edge web site providing hundreds of free training resources to thousands of subscribers in over 30 countries.

Contact Information:
The Dave Anderson Corporation
P.O. Box 1119
Los Altos CA 94024
Phone: 800-519-8224
www.learntolead.com
dave@learntolead.com