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for failure. Rather, the fault lies in the fact that the new
employee has not been properly trained . . .
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What's Really
Driving Your Business?
by Tim Connor, CSP
Words of wisdom for this week.
"Common sense in an uncommon degree is what the world calls wisdom." Coleridge
Many executives and managers are enough out of touch with the reality
of their business they often act surprised when they get thrown a curve
by a competitor, the economy or even one of their own departments.
What are the factors that can drive a business to greater success or ultimate demise? Here are a few.
- The economy.
- Competitor initiatives.
- Customer loyalty.
- Greed by senior management.
- Historical lessons.
- Mindsets that are either right or wrong for the times.
- Sacred cows - policies, procedures or products and services that have
outlived their value.
- Ego needs.
- The desire for power, influence or fame.
- Arrogance, ignorance or apathy.
- The desire to be of service.
- Concern for community (community being anything from the local to
the global)
Obviously some of these are positive, some are negative and some can be both depending on their influence or perspective.
What I would ask you to think about for a few minutes or longer if you feel it is a worthwhile exercise (you could even devote a staff meeting to this topic) is what do you believe is or are the driving force(s) behind your organization's decisions, actions, growth or lack of it, philosophy, behaviors and outcomes?
The second question is are members of your management team all on the same page as senior management? If no, why not?
The last question is are your employees behaving consistently with these driving forces and reinforcing them, whatever they are - positive or negative - or are their behaviors, actions and decisions counter productive to them therefore causing your organization to lose customers and customer loyalty, market share, profits, reputation or any other negative consequence.
Here's a general rule of thumb, if your organization is growing profitably, consistently to your satisfaction I'll be there is a great deal of congruence between who your organization is and how it behaves.
However if you,
- are not growing
- are losing money
- are losing customers
- are losing respect
- are losing market share
or worse, I recommend you seriously consider this subject both in the privacy of your own office, in the boardroom and in your weekly/monthly management staff meetings or hire me for a day of consulting/coaching to help you identify the reality and cause behind your challenges.
Copyright: 10/2007 Tim Connor, CSP - Connor Resource Group
About The Author:
Tim Connor, CSP
World renowned Speaker, Trainer and best selling author of 67 titles,
Box 397, Davidson, N.C. 28036 USA, 704-895-1230 (voice) - 704-895-1231
(fax) - tim@timconnor.com
(email) - www.timconnor.com
(Website)
TO HIRE TIM - CONTACT;
Tim Connor, CSP
Speaker, Trainer, Best Selling Author
Box 397 Davidson, N.C. 28036 USA
704-895-1230 (voice) 704-895-1231 (fax)
tim@timconnor.com
(email)
www.timconnor.com
(Website)
www.ProfessionalSalesAssociationOfAmerica.com
(Website)
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