Do you have certain customers who consistently seem to frustrate, exasperate or stress you out?

You’re not alone. Not by a long shot.

In fact, studies reveal that one in six customers are considered difficult to deal with. Whether it’s a buyer who constantly chisels at price or a contact who continuously whines and moans about anything or everything, or the customer who gets you to do a lot of work but doesn’t buy, they tend to make your selling day that much more difficult, traumatic and time consuming.

Selling to Difficult Customers is a workshop specifically designed to provide you with strategies and tactics to deal with those customers who make selling a chore rather than a profession. Based on the experiences of dozens of sales reps from dozens of companies, you’ll learn practical and easy to implement tips and techniques to tame and quell the toughest of customers.

Here is a sampling of what you’ll learn:

• The obvious – and not so obvious- cost of a difficult customer to you and your company
• The single BIGGEST mistake that sales reps make when dealing with difficult customers
• What customers are NOT!
• How to effectively manage and handle irate customers…and STILL sell them!
• How to effectively manage and sell to the “price chiseller”
• 3 proven tactics to mellow “Dementors” and other whiners
• What to do when you encounter the “indecisive” buyers that continuously delay the decision to buy
• How to “draw a line” in the sand with the notorious “Seymore” buyers (buyers who want to see more quotes, more proposals, more brochures, more line cards, more rate sheets…)
• How to get more business from customers who are ‘loyal’ to the your competitor
• Is the customer always right? What to do when the customer is wrong
• When and how to FIRE your customers!
• And much more . . .

Each difficult customer will be thoroughly described. You’ll learn precisely what to avoid when dealing with these clients and you’ll learn specific strategies and tactics that you can begin applying immediately. Bottom line? Easier, faster and hassle-free selling.

Teleconcepts president Jim Domanski is regarded as one of North America’s foremost experts of outbound business to business tele-sales and tele-support programs. He has pioneered some of the most innovative tele-sales strategies and trainings in the past ten years.

Jim has written hundreds of articles, is the author of three highly successful books: Direct Line to Profits, Profiting by Phone and Add On Selling and is the publisher and editor of the award winning e-newsletter, Tele-Sales Vitamins. Jim has been featured in numerous publications including Marketing Magazine, Tele-Professional, Sales and Marketing Management, Profit Magazine and Canadian Business and CBC’s Venture Magazine.

A professional speaker and trainer, Jim is noted for his highly energized sessions blending humor with common sense tips and techniques. Using a variety of innovative learning and training methods, his sessions constantly rate “10s”. He has also delivered keynotes, seminars and workshops to audiences in North America, Europe and Japan.

He has been a guest lecturer on telephone selling applications at various colleges and universities.

• "Wow, The results were immediate and techniques are so simple to implement and yet so powerful…”
  -Rocky Mancini, President, RM Consulting Inc
  
• “Jim breaks down the barriers of cross selling and up selling with deceptively simple techniques that my whole staff uses with every sale!”
  -Tara Samojlenko, Store Mgr. Grand and Toy

• Participants will learn valuable skills they can apply immediately in their job and start getting results.
• You don’t have to waste time traveling.
• No special equipment.
• No dress code.
• You can hear expert sales trainers at a fraction of the cost. It would cost you thousands to bring Mr. Domanski to your site. This doesn’t include travel expenses your employees and other costly expenses associated with hiring a high caliber speaker.

• $65/cd
• $65/immediate download